1333ba Privacy Policy

When you register for and use a 1333ba account, we collect certain categories of personal data that are necessary to provide you with a safe, compliant, and enjoyable gaming experience. The types of data we collect depend on how you interact with the platform and are described below.

Registration and identity data: When you open an account with 1333ba, we ask for your full legal name, date of birth, email address, mobile phone number, residential address, and preferred currency (BDT). This information is used to create and verify your account, prevent duplicate registrations, and fulfil our age verification obligations.

Identity verification documents: To comply with our Know Your Customer (KYC) obligations and to process withdrawal requests, we may request copies of government-issued identification such as your National Identity Card (NID), passport, or driving licence, along with proof of address such as a utility bill or bank statement dated within the last three months.

Financial and payment data: When you make a deposit or request a withdrawal, we collect transaction details including the payment method used (e.g., bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard), transaction reference numbers, amounts, and timestamps. We do not store complete mobile banking PINs or full card numbers on our servers — payment processing is handled by our certified payment partners using tokenisation and encryption.

Gameplay and activity data: We automatically log your betting history, game sessions, wager amounts, win and loss records, bonus usage, and account activity timestamps. This data is used to manage your account, calculate balances, resolve disputes, detect fraud, and deliver personalised offers where you have opted in to receive them.

Technical and device data: We collect your IP address, browser type, operating system, device type, screen resolution, and session duration data through standard server logs and analytics tools. This information is used for fraud prevention, platform security, and service improvement.

1333ba uses your personal data for the following specific purposes. We rely on one or more lawful bases for each use, as described below.

We will never use your personal data for purposes that are incompatible with those stated above without first obtaining your explicit consent or unless required to do so by law. You may withdraw your consent for marketing communications at any time by contacting our support team or updating your account notification preferences.

1333ba does not sell, rent, or otherwise commercially exploit your personal data to third parties. However, in order to operate the platform and fulfil our legal obligations, we share certain data with carefully selected categories of third-party service providers and authorities as described below.

Payment processors and mobile banking partners: To facilitate deposits and withdrawals, we share the minimum necessary transaction data with our certified payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and international card networks (Visa, Mastercard). All payment partners are contractually bound to process your data solely for the purpose of completing your transaction and in compliance with applicable financial data protection standards.

Game providers: To deliver casino games and sports betting markets on the 1333ba platform, certain session and gameplay data is processed by our game technology partners including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate under strict data processing agreements and do not use your personal data for any purpose other than delivering the contracted game service.

Identity verification and KYC providers: When you are required to submit identity documents, these may be processed by a third-party KYC verification service. Such providers are bound by confidentiality agreements and are certified to handle identity document data securely.

Fraud prevention and analytics services: We use industry-standard fraud detection tools that process IP address, device fingerprint, and behavioural pattern data to identify and prevent account fraud, bonus abuse, and money laundering. Data shared with these services is anonymised or pseudonymised wherever technically feasible.

Regulatory and law enforcement authorities: Where required by applicable law, court order, or the lawful request of a regulatory or law enforcement authority, 1333ba will disclose personal data to the relevant authority. We will notify you of any such disclosure where legally permitted to do so.

The 1333ba platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to keep your session secure, and to understand how players interact with our services so we can improve them over time.

What is a cookie? A cookie is a small text file that is stored on your device by your web browser when you visit a website. Cookies allow the website to recognise your device on return visits and to remember certain preferences or session information.

Types of cookies used by 1333ba:

1333ba does not use third-party behavioural advertising cookies or retargeting pixels to track your activity across external websites. You may manage cookie preferences in your browser settings; however, disabling strictly necessary or security cookies will prevent you from logging into your account and may impair platform functionality.

Protecting your personal and financial data is a core operational priority at 1333ba. We maintain a comprehensive set of technical and organisational security measures designed to prevent unauthorised access, accidental loss, disclosure, or destruction of personal data.

Technical security measures include:

• 256-bit SSL/TLS encryption applied to all data in transit between your device and 1333ba servers, ensuring that your login credentials, payment details, and personal information cannot be intercepted.
• Encrypted data storage for sensitive fields including account passwords (stored as salted cryptographic hashes, never in plaintext), financial transaction records, and identity verification documents.
• Two-factor authentication (OTP) available for all player accounts, providing an additional layer of protection against unauthorised login attempts.
• Intrusion detection and prevention systems (IDPS) that continuously monitor our infrastructure for unusual traffic patterns, attempted breaches, and suspicious activity.
• Regular penetration testing conducted by independent security specialists to identify and remediate potential vulnerabilities in the platform before they can be exploited.
• Payment tokenisation via our payment partners — 1333ba does not store raw card numbers or mobile banking PINs on our servers.

Organisational security measures include strict access controls limiting internal access to personal data on a need-to-know basis, regular staff training on data handling and security best practices, and documented incident response procedures for managing potential data breaches.

While we take every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. You also play an important role in keeping your account secure by using a strong, unique password, enabling two-factor authentication, and not sharing your login credentials with any third party.

1333ba retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law, regulatory obligation, or legitimate business need. The following general retention periods apply:

• Active account data (name, contact details, preferences): Retained for the full duration of your account relationship with 1333ba, plus a minimum of 5 years following account closure to meet regulatory and audit requirements.
• Financial transaction records (deposit and withdrawal history, payment method details): Retained for a minimum of 7 years from the date of each transaction in accordance with standard financial record-keeping requirements.
• Identity verification documents (NID, passport, proof of address): Retained for a minimum of 5 years following account closure, or longer if required by applicable law or an ongoing investigation.
• Gameplay and betting history: Retained for a minimum of 5 years from the date of each session to support dispute resolution, responsible gaming monitoring, and regulatory reporting.
• Customer support communications: Retained for 3 years from the date of the last interaction, after which they are securely deleted unless subject to an active dispute or investigation.
• Analytics and technical log data: Retained for up to 24 months in aggregated, anonymised form. Raw IP and device logs are retained for up to 90 days for security purposes.
• Marketing consent records: Retained for as long as you remain opted in, plus 3 years following any opt-out to evidence the consent history.

When personal data reaches the end of its applicable retention period, it is either securely deleted from our systems or irreversibly anonymised so that it can no longer be linked to you as an individual.

As a player on the 1333ba platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via in-platform live chat or by emailing [email protected]. We will respond to all verifiable requests within 30 calendar days.

• Right of Access: You have the right to request a copy of the personal data that 1333ba holds about you, along with an explanation of how it is being used. We will provide this in a clear, structured format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can also update basic account details directly via your account profile page.
• Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where the data has been unlawfully processed. Please note that this right is subject to our legal, regulatory, and fraud-prevention retention obligations — we may not be able to delete all data immediately if retention is required by law.
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to our processing on the basis of legitimate interest.
• Right to Data Portability: Where technically feasible, you have the right to receive a copy of the personal data you have provided to us in a commonly used, machine-readable format.
• Right to Object to Marketing: You have the absolute right to object to the processing of your personal data for direct marketing purposes at any time. Opt-out requests are processed within 5 working days.
• Right to Withdraw Consent: Where our processing is based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 1333ba handles your personal data, please contact our support team through any of the following channels:

• In-Platform Live Chat: Available 24 hours a day, 7 days a week in Bangladesh Standard Time (BST, UTC+6). Access live chat by logging into your 1333ba account and selecting the chat icon.
• Email: [email protected] — email responses are typically provided within 24 hours of receipt during standard support hours.

When submitting a privacy-related request by email, please include your registered account username or email address and a clear description of your request. Do not include your password or full payment details in any email communication.

Policy updates: 1333ba reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, legal obligations, or regulatory requirements. When we make material changes to this policy, we will publish the revised version on this page with an updated effective date. We may also notify you of significant changes via the email address registered on your account. Your continued use of the 1333ba platform after the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.